Return and Refund Policy

At RA-Linen, we take pride in the quality of our home decor items. We want you to love what you bring into your home. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Our Return Policy

You may return most items purchased from our online store within 2 days of the delivery date. To be eligible for a return, your item must meet the following criteria:

Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: A copy of your receipt or order confirmation must be included with your return.
Excluded Items: Please note that personalized or custom-made items cannot be returned unless they arrive damaged or defective.

2. How to Initiate a Return

To start the return process, please follow these steps:

Email Us: Contact our support team at supportralinen@ralinen.com or +92 311 0415112 with your order number and the reason for the return.
Authorization: Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item.
Shipping: Please pack the item securely. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your item.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Processing Time: Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer's policies.
Shipping Fees: Original shipping charges are non-refundable.

4. Damaged or Defective Items

We strive to ensure every item arrives in perfect condition. If you receive an item that is damaged or defective, please contact us at support@ralinen.com within 48 hours of delivery. Please include photos of the damage and your order number so we can prioritize a replacement or a full refund for you.

5. Exchanges

If you would like to exchange an item for a different color or size, please follow the return process for the original item and place a new order for the desired product. This ensures you receive the item faster and guarantees stock availability.